Storm and Outage Details

AEP Texas crews remain ready and positioned to respond to any outage situation as Winter Storm Fern is predicted to bring an arctic blast and the coldest temperatures of the season so far to the AEP Texas service territory Friday evening and into the weekend.

AEP Texas continues to work closely with the Texas Division of Emergency Management and state and local leaders across its service territory to confirm their preparedness and to be ready to respond during an event.

Customers are urged to prepare now for wintry weather as early as Friday evening and the possibility of power outages. In the case of a service interruption due to the weather, please remember the following:

• All downed power lines should be considered energized and dangerous. Do not touch anything in contact with the line, such as trees, fences, or ice. Keep children and pets inside during and after the storm. Stay at least 10 feet away from any downed power line.
• If you plan to use a portable generator, always follow the manufacturer’s instructions. Never use outdoor grills, generators, or stoves indoors for heating.
• Customers on life support systems or other medical equipment that relies on electricity should have a solid backup plan for areas where prolonged outages may occur.
• Keep extra blankets and warm clothing available.
• Charge all cell phones and other essential devices in advance.

AEP Texas will continue to monitor weather conditions and provide updates as necessary. Customers can follow us on social media and visit our website for the latest information.

To report a power outage, please visit Report Power Outage.
To view the AEP Texas outage map, please visit AEP Texas Outage Map, or to sign up for free mobile alerts, visit Notifications.

For Customer Service issues, customers should call (877) 373-4858; or to report a safety hazard, please call (866) 223-8508; or visit aeptexas.com.