Loading...

Processing your request

Thank you for your patience.

Skip to main content
Español
Aep Texas
  • My Account
    • Account Summary
    • Bills & Payments
    • Service Requests
      • Service Requests Overview
      • Start, Stop or Transfer Your Service
      • Modify Service
        • Change or Upgrade Your Service
        • Modify Home Service
        • Modify Business Service
      • Meter Reading Schedule
      • Electric Choice
    • Your Energy Usage
    • Account Settings
      • Account Settings Overview
      • Notifications
      • Manage Multiple Accounts
        • View Your Accounts
        • Add Account
        • Remove Account
        • Change Default Login Account
      • Change Account Password
      • Change Email Address
      • Change Mailing Address
      • Change Phone Number
      • Change Profile Name
    • Business Accounts
  • Outages
    • Outages Overview
    • Report Power Outage
    • Check Outage Status
    • View Outage Map
    • Outage Alerts
    • Report Other Problem
      • Report Safety Hazard
      • Report Tree Problem
      • Report Streetlight Problem
      • Report Leased Light Problem
      • Report Power Theft
    • Outages FAQ
    • Outage Verification Letter
    • Load Shed Information
  • Savings
    • Savings Overview
    • Money and Energy Savings for Your Home
      • Home Savings Overview
      • Save Energy
        • Save Energy Overview
        • Appliances & Electronics
        • Heating & Cooling
        • Landscaping
        • Lighting
        • Water Heating
      • Temperature Tracker
    • Money and Energy Savings for Your Business
      • Money and Energy Savings for Your Business Overview
      • Save Energy
        • Save Energy Overview
        • Heating & Cooling (HVAC)
        • Lighting
        • Motors & Drives
        • Refrigeration
      • Temperature Tracker
      • Savings Toolkit
    • Your Energy Usage
  • Community
    • Community Overview
    • Caring For Our Community
      • Caring For Our Community Overview
      • Volunteering
      • Charitable Giving
      • Featured Stories
    • Growing Our Community
      • Growing Our Community Overview
      • Community Affairs and Economic Development Managers
    • Power Projects & Plans
      • Power Projects & Plans Overview
      • Reliability & Tree Trimming
      • McAllen & Mission Area Transition from Oncor
      • Smart Meters
      • Asset Controller
    • Energy Education
      • Energy Education Overview
      • Kids & Teachers
      • Electric & Magnetic Fields
    • Clean Energy
    • Economic Development
    • Electric Cars
    • Electrification for Your Business
    • Featured Stories
  • Contact
    • Contact Us
    • Update Account Settings
    • Report an Outage
  • Safety
    • Safety Overview
    • Order Safety DVD
    • Power Line Safety
    • Staying Safe at Home
    • Contractor Safety
    • Emergency Responders
    • Generator Safety for Businesses
  • Company
    • Company Overview
    • About Us
      • About Us Overview
      • AEP Texas Electric Choice
        • AEP Texas Electric Choice Overview
        • Business Hours & Holiday Schedule
        • Letters of Authorization
        • Permit & Inspection Requirements
        • How to Register As A REP
        • REP Desk
        • Meter Reading Schedule
        • SAC & TDSP Codes
        • Tariff Codes
        • Transition Deposit Charge Agreements
        • Workshops
        • ZIP codes
      • AEP Texas Leadership
      • AEP Texas Electric Rates
    • Economic Development
      • Economic Development Overview
      • AEP Economic Development
      • Economic Development Training
      • Shale Oil and Gas Location
    • News Releases
      • News Releases Overview
      • AEP Texas Media Contacts
    • Careers
    • Legal Notices
    • Media Gallery
  • Clean Energy
    • Clean Energy Overview
    • Electric Cars
      • Electric Cars Overview
      • Electric Vehicles for Your Business
    • Electrification for Your Business
      • Electrification for Your Business Overview
      • Electric Forklifts
    • Environment
    • Renewable Energy
      • Renewable Energy Overview
      • Solar
        • Solar Overview
        • Do's and Don'ts of Hiring a Contractor
        • How Residential Solar Panels Work
      • Wind
  • Business Customers
    • Business Summary
    • Business To Business
      • Business To Business Overview
      • Pole Attachment Policy
    • Industry Solutions
      • Industry Solutions Overview
      • Economic & Business Development
      • Sustainability
      • Electrification
      • Associated Business Development
    • Builders & Contractors
      • Builders & Contractors Overview
      • Installing Generating Equipment
      • Meter Install Order Status
      • New Business Service
      • New Home Service
      • RV Park Meter Policy
      • Temporary Service
    • Federal Tax Credits | Explore Grants & Incentives for Your Business
Register Contact us
Español
Give feedback
  • My Account(current)
    Account Summary
    • Electric Choice
    • Electric Rates
    Billing Issues
    • Report Fraud and Scams
    Service Requests
    • Start, Stop & Transfer Service
    • Modify Service
    Energy Usage
    • View Usage
    • Energy Saving Tips
    • Rebates & Incentives
    Business Accounts
    • Business Summary
    • Industry Solutions
    • Builders & Contractors
    • Business to Business
    Register
    Account Settings
    Change your email, phone number, and other settings on your profile
    Notification Preferences
    Get outage alerts, or manage how we contact you
  • Outages(current)
    Outages Overview
    • Report an Outage
    • Check Outage Status
    • Outage Alerts
    • View Outage Map
    • Load Shed Information
    • Power Restoration FAQs
    • Outage Verification Letter
    Safety
    • Power Line Safety
    • Portable Generators
    • Meter Collar Devices:
    • Installation
    • Approved Devices
    Report Other Problems
    • Safety Hazard
    • Tree Problem
    • Streetlight Problem
    • Leased Light Problem
    • Power Theft
  • Savings(current)
    Home Savings
    • Rebates & Incentives
    Energy Tips
    • Heating & Cooling
    • Lighting
    • Landscaping
    • Appliances & Electronics
    Business Savings
    • Energy Saving Tips
    • Temperature Tracker
    • Industry Solutions
    Energy Usage
  • Community(current)
    Community Overview
    Caring for Our Community
    • Featured Stories
    • Volunteering
    • Charitable Giving
    Projects & Plans
    • Smart Meters
    • Reliability & Tree Trimming
    Economic Development
    Clean Energy
    • Environment
    • Electrification for Your Business
    • Renewable Energy
    • Electric Cars
    Our Company
    • News Releases
    • About Us
    • Careers
  • Contact(current)
    Contact Overview
    Customer Service:
    • 1.877.373.4858
    Outages:
    • 1.866.223.8508
    Careers
    Power out?
    • Report an Outage
    • Check Outage Status
    • View Outage Map
    Call 811 Before You Dig
    Account Maintenance
    • Update Account Settings
    • Start, Stop & Transfer
    • Notification Preferences
    Other Contacts:
    • Media Contacts
    Social Media:
    • Facebook
    • X
×
  1. Home
  2. Outages
  3. Report Other Problem
  4. Report Tree Problem

When to Use This Form

If you have a questionable tree on your property that is near power lines, please complete the form below. Our forestry team will inspect the trees to determine what work is needed and either speak to you directly or leave a door hanger with our assessment. We only trim or remove trees that are growing too close to power lines that run from power pole to power pole.

You should never attempt to trim or remove trees near power lines. Serious injury or even death can occur. Working on trees near power lines should only be attempted by trained professionals.

When To Do Something Else

Report safety hazards immediately. If there is safety hazard that poses an immediate risk, such as a downed pole or branches that have fallen on power lines, please report it immediately by calling 877.373.4858. Never go near or touch a power line.

We don’t trim trees that are threatening your service drop (the line that runs from our pole to your house). That is the responsibility of the property owner. For your safety, call 877.373.4858 at least two business days before you schedule the work and we can send a crew to temporarily disconnect the service line.

Diagram of responsibility

Have a tree problem? Let’s start here.

First, let’s confirm the tree interference (in relation to the property).

That is the responsibility of the property owner. For your safety, call 877.373.4858 at least two business days before you schedule the work and we can send a crew to temporarily disconnect the service line.

Next, provide your contact information.

The best number to reach you during the outage.

What’s the best time to reach you? Select any that apply.

We'll also need your account information.

Apt, suite, building, unit, etc.

Finally, tell us a little about your issue

What's the tree location (in relation to the residence)?

Select common hazards (optional).


Related information...
Report Safety Hazard
Report Streetlight Problem
Report Leased Light Problem
Report Power Theft

  • Safety
  • Company
  • Clean Energy
  • Business
Need help? Call us.
866.223.8508
Español
Visit AEP.com | Investors | AEP Careers | Electric Choice | Electric Rates
Use of this site constitutes acceptance of the AEP Terms and Conditions. Privacy Policy © 1996-2025 American Electric Power. All Rights Reserved.

Select your state handbook


  • Indiana Customer Handbook

  • Michigan Customer Handbook
  • Texas Customer Handbook

  • Arkansas: Your Rights as a Customer

  • Arkansas: "Arkansas Commercial/Industrial Price Options"

Loading video...


What Does "Remember User ID” Mean?

“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.

Security Code

Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.

If you have forgotten your security code, please call 877.373.4858.

Welcome back!

Please login to manage your account.

Forgot User ID or Password?
Register